New
1 week ago
Job Summary
We are seeking a dynamic and tech-savvy Front Desk Manager to lead our front desk team and elevate our online presence. The ideal candidate will have a strong understanding of internet technologies, social media platforms, and online marketing strategies. Coordinating digital marketing efforts, and optimizing our online guest experience
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 4 years
Job Description/Requirements
Responsibilities:
- Supervise and train front desk staff, including receptionists and concierge personnel.
- Oversee daily front desk operations, including check-in/check-out procedures, guest inquiries, and reservation management.
- Ensure that all guests receive prompt, courteous, and personalized service.
- Handle guest complaints and concerns in a professional and timely manner, striving to resolve issues to the satisfaction of the guest.
- Maintain accurate records of guest interactions, transactions, and requests using the hotel management system.
- Monitor room availability and coordinate with housekeeping and maintenance staff to ensure timely room turnover.
- Manage the front desk budget, including staffing, supplies, and equipment maintenance
- Implement and enforce hotel policies and procedures to ensure a safe and pleasant guest experience.
- Conduct regular staff meetings to communicate updates, provide training, and address any issues or concerns.
- Collaborate with other departments, such as housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve operational issues.
Requirements:
- Minimum academic qualification of Diploma
- 4 years of working experience
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