Front Office Manager

JohnWood Hotel

Job Summary

JohnWood Hotel (by Bolton) is a new five-star luxury hotel situated in the heart of Abuja, Nigeria. At JohnWood Hotel, we are on a mission to create remarkable experiences for our guests by offering first-class hospitality services blended with elegance. We strive to offer the highest standard of service and provide our staff with an engaging environment that inspires creativity and freedom to deliver services beyond the expectations of our guests and at the same attain job satisfaction. We seek an extraordinary team player who is hungry to build exceptional careers in the hospitality industry to join our team.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

  • Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Reservations Operations, Guest Services / Front Desk, and Retail / Gift Shop, as applicable.
  • As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Minimum Qualifications

  • Bachelor's Degree or its equivalent in a related discipline.
  • Minimum of 5 years experience in a similar role in the hospitality industry.

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