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1 month ago

Job Summary

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Answer incoming calls, respond to inquiries, and provide assistance to customers in a timely and professional manner
  • Handle customer complaints and resolve issues with patience and empathy, aiming for a positive resolution
  • Provide accurate and detailed information about products, services, pricing, and promotions.
  • Process orders, returns, and exchanges efficiently and accurately.
  • Maintain customer records and update relevant information in the system.
  • Collaborate with internal teams to address customer inquiries or escalate issues as necessary.
  • Assist in coordinating and scheduling appointments or service requests.
  • Follow company guidelines and protocols to ensure consistent and high-quality customer service.
  • Continuously enhance product knowledge to effectively address customer needs and inquiries.
  • Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages, etc., and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels, etc.
  • Check, sort, and forward emails.
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files


Requirements:

  • Bachelor's Degree in hospitality, Communications or any related field.
  • High Fashion Sense (Female Needed)
  • Proven experience as a front desk representative or in a similar role.
  • Proficiency in Microsoft Office Suite.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Friendly and professional demeanor.
  • Must possesses a digital skill
  • Ability to handle customer inquiries and resolve complaints effectively.

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