Field Engineers

• Performing installation and calibration of LC-MS/GC-MS systems.
• Achieve quarterly and annual sales targets by developing a pipeline of opportunities in the region.
• Troubleshooting and repairing complex LC-MS and GC-MS hardware components.
• Conducting preventative maintenance to ensure optimal instrument performance and longevity.
• Providing technical support and training to laboratory personnel.
• Ensuring compliance with laboratory safety and quality standards
• Proactively generate new leads and respond to marketing leads to create awareness for our products.
• Develop relationships with senior managers and key opinion leaders at customer accounts.
• Navigate orders through purchasing using an accurate understanding of the customer’s internal processes.
• Obtain an understanding of technical product details and sell chibek benefit menu to each customer based on a solution for their specific needs.
• Conduct technical seminars as needed via webinars or at customer sites and conferences. Coordinate remote demonstrations and services as needed to obtain customers’ technical and financial commitment.
• Update the Salesforce CRM system regularly and provide sales forecasts as needed to management.
• Proactively engage the customer install base to grow consumables and service contract revenue.
• Coordinate installation, training, and services for existing customers to increase satisfaction.
• Collaborate with marketing to develop Chibek product value statements and create powerful sales tools.
• Other duties as assigned.

Requirements:

• Hardware Knowledge: Expertise in HPLC/UHPLC systems, mass analyzers (Quadrupole, TOF, Orbitrap), GC systems, and vacuum systems.
• Software Proficiency: Familiarity with chromatography data systems 
• Troubleshooting Capability: Ability to diagnose issues such as ghost peaks, pressure fluctuations, and signal-to-noise issues