Female IT Support Technician

Responsibilities:

• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues to ensure optimal system performance.
• Manage and maintain operating systems across multiple environments, including Windows, macOS, and Linux.
• Configure, monitor, and maintain core networking components — including TCP/IP, DNS, DHCP, switches, routers, VPNs, and remote access solutions.
• Implement and enforce security protocols to protect the organization from threats such as malware and phishing, while supporting Microsoft Entra ID and Endpoint Management (Intune/SCCM).
• Administer and maintain user accounts, permissions, and group policies within Active Directory.
• Manage help desk operations, including ticket tracking, escalation, and documentation, ensuring timely user support.
• Provide Microsoft 365 / Office 365 Administration and Support, including User/License Management, Exchange Online, SharePoint Online, OneDrive, Teams, and basic Security & Compliance configurations.
• Develop and maintain automation scripts using PowerShell to streamline repetitive administrative tasks.
• Support Microsoft Azure infrastructure by monitoring performance, managing user access, and ensuring seamless integration with existing systems.
• Maintain up-to-date documentation for all configurations, procedures, and incident resolutions.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3–5 years of relevant experience in IT systems, networking, or systems administration roles.
• Professional certifications such as CCNA, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or M365 Administrator Associate are an added advantage.
• Strong knowledge of Microsoft 365 administration, Active Directory, and network troubleshooting tools.
• Practical experience in endpoint management, security compliance, and automation scripting (PowerShell).
• Working understanding of Azure cloud services and remote access technologies.

Core Competencies and Skills

• Advanced troubleshooting and problem-solving skills.
• Excellent understanding of system and network architecture.
• Strong communication, collaboration, and documentation abilities.
• Proficiency in Microsoft technologies (M365, Azure, Entra ID, Intune/SCCM).
• High attention to detail, security awareness, and user support orientation.
• Analytical thinking with a structured approach to issue resolution.
• Ability to work collaboratively and manage multiple technical tasks effectively.

Personality Traits

• Tech-savvy, innovative, and committed to continuous learning.
• Reliable, self-motivated, and result-oriented.
• Calm under pressure and adaptable in dynamic environments.
• Strong sense of professionalism, integrity, and teamwork.
• Customer-focused with a proactive service mindset.

Performance Indicators

• Timely resolution of technical incidents and service requests.
• Network uptime, system reliability, and user satisfaction levels.
• Compliance with IT security policies and update schedules.
• Quality and accuracy of technical documentation.
• Adherence to operational standards and reporting timelines.