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Customer Service Representative

Intteck Global Systems LTD

Customer Service & Support

IT & Telecoms NGN Less than 75,000 Negotiable
Easy Apply
1 month ago

Job Summary

We are looking to hire a suitable candidate responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves handling customer interactions through various channels such as phone, email, chat, and in-person.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Customer Interaction: Respond promptly to customer inquiries via phone, email, live chat, or in-person.
  • Issue Resolution: Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
  • Information Management: Maintain customer records by updating account information and documenting all interactions.
  • Product Knowledge: Stay updated on product knowledge to provide accurate information and assistance to customers
  • Service Improvement: Gather customer feedback and share with relevant departments to improve service delivery.
  • Sales Support: Assist in processing orders, applications, and requests, and provide basic sales support when necessary.
  • Technical Assistance: Provide basic troubleshooting support for common technical issues related to the company’s products or services.
  • Policy Adherence: Adhere to all company policies and procedures while maintaining the confidentiality of customer information.
  • Team Collaboration: Work collaboratively with team members and other departments to ensure consistent and high-quality service.


Location:
Lagos

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