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1 week ago

Job Summary

Realbet, a premier online betting firm, is dedicated to delivering exceptional betting experiences to our customers. We are looking for a versatile and dynamic individual to join our team as a Customer Care Representative/Social Media Associate. This role combines the responsibilities of managing customer interactions and enhancing our social media

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

Customer Service:

  • Respond to customer inquiries via phone, email, and live chat promptly and professionally.
  • Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Provide detailed information about our products and services to customers.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with our service.

Social Media Management:

  • Manage and maintain Realbet’s social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn).
  • Create, curate, and schedule engaging content to promote our brand and services.
  • Monitor social media channels for customer feedback, inquiries, and engagement.
  • Respond to social media messages, comments, and posts in a timely and professional manner.
  • Analyze social media metrics to measure the effectiveness of campaigns and strategies.
  • Develop and implement social media strategies to increase followers and engagement.

Community Engagement:

  • Build and nurture a community of followers on social media platforms.
  • Engage with customers and followers by responding to their comments, messages, and posts.
  • Organize and participate in online events, giveaways, and promotions to boost engagement.

Collaboration:

  • Work closely with the marketing team to align customer service and social media efforts with overall marketing strategies.
  • Collaborate with other departments to ensure a seamless customer experience across all touchpoints.

Feedback and Improvement:

  • Gather and analyze customer feedback to identify areas for improvement in our services.
  • Provide insights and suggestions to the management team based on customer interactions and social media trends.


Requirements:

  • Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Advanced degrees or certifications in customer service management can be advantageous.
  • Minimum of 3 years of experience in a customer service management role, preferably within the betting or gaming industry.
  • Minimum of 2 years of experience in customer service and social media management, preferably within the betting or gaming industry.
  • Very good understanding of the betting industry and its customers
  • Strong understanding of customer service principles and practices
  • Excellent communication and interpersonal skills.
  • Proficiency in using social media platforms and tools (e.g., Hootsuite, Buffer, Sprout Social)
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • High level of creativity and attention to detail.
  • Knowledge of customer service principles and best practices.
  • Familiarity with customer relationship management (CRM) software.


Location: 
Abuja

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