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1 month ago

Job Summary

Our company is hiring a customer service representative to manage incoming calls and customers' queries. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Know our products inside and out so that you can answer questions.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Work with colleagues when necessary to resolve customer complaints.
  • Provide feedback on the efficiency of the customer service process.
  • Maintain a positive and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels.
  • Acknowledge and resolving customer complaints.
  • Provide feedback to other departments to help improve sales, marketing, and business processes
  • Ensure customer satisfaction and provide professional customer support.

 

Required Knowledge and Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to handle difficult situations calmly.
  • Proficient computer skills, digital marketing skills and experience with CRM software.
  • Positive attitude and a passion for providing exceptional customer service.
  • Active listening skills and empathy towards customer needs.
  • Stay updated on product knowledge, e-commerce platforms, and industry trend
  • Ability to multitask, handle high call volumes, and navigate through multiple systems simultaneously.

 

Qualifications:

  • Minimum of OND degree in Mass communication, Sociology, Accounting, or Business Admin.
  • Digital marketing skills will be an added advantage.
  • 1 - 3 years experience post NYSC
  • Candidate between 23 - 28 years old

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