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1 month ago

Job Summary

Nutrelle Treats, a healthy fast food business in Alagomeji, Yaba, Lagos, Nigeria, is seeking a dedicated and customer-oriented Customer Service Officer to join our team. The ideal candidate will have a passion for providing excellent customer service and a background in handling customer interactions, both in-person and through digital platforms.

  • Minimum Qualification : OND
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Handle customer inquiries, complaints, and feedback promptly and effectively.
  • Take customer orders accurately and efficiently in-person, over the phone, and through food apps, Nutrelle is signed on.
  • Ensure orders are processed correctly and delivered on time.
  • Manage and monitor customer orders and interactions on food delivery apps.
  • Provide timely updates and support to customers online and offline.
  • Process payments accurately and ensure proper cash handling procedures are followed.
  • Maintain records of transactions and ensure accuracy in financial reporting.
  • Collect and report customer feedback to management for service improvement.
  • Work closely with kitchen staff and delivery personnel to ensure smooth order fulfillment.
  • Participate in team meetings and contribute to a positive work environment.

 

Requirements:

  • Ordinary National Diploma (OND) in any discipline.
  • 1-3 years of experience in customer service or a related field.
  • Clear-headed, excellent communication, problem-solving, and interpersonal skills.
  • Proficiency in using Microsoft Office, food delivery apps, and other digital platforms.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

 

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their qualifications and experience by 20th June 2024. 

Join our team and help us deliver exceptional food experiences to our valued customers!

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