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3 weeks ago

Job Summary

We seek to hire a highly motivated, disciplined, and results-oriented Customer Service Officer to join our team. The ideal candidate should be highly organized with a demonstrated ability to work effectively within a fast-paced environment and manage multiple tasks efficiently in building and maintaining strong client relationships.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Serve as the primary point of contact for assigned leads and visitors, with a professional demeanor, and ensuring clear and consistent communication throughout the engagement.
  • Receive and answer phones courteously and efficiently, directing calls to appropriate personnel.
  • Proactively manage client expectations by providing timely updates on case progress, fees, and deadlines.
  • Develop and nurture strong relationships with clients, building trust and loyalty towards the firm
  • Identify and address client concerns promptly and efficiently, working collaboratively with team lead to find solutions.
  • Provide basic administrative support tasks as assigned.
  • Stay informed with relevant information about company policies and procedures to answer visitor inquiries accurately
  • Perform other duties as assigned to ensure seamless client service.


Requirements:

  • HND/Bachelor's degree in Business Administration, Tourism and Hospitality management or a related field 
  • Minimum 1 – 3 years of experience in client relations, customer service, or a similar role.
  • Proven ability to build and maintain positive relationships with diverse clients.
  • Excellent written and verbal communication skills with a strong command of the English language.
  • Exceptional organizational skills, with the ability to manage multiple tasks efficiently and prioritize effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
  • Ability to work independently and as a team.
  • A positive and professional demeanor with a genuine interest in client satisfaction.
  • Discretion and ability to maintain confidentiality.

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