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3 weeks ago

Job Summary

The Customer Service Manager is responsible for overseeing all aspects of the dining experience at an outlet. This includes managing staff, ensuring excellent customer service, maintaining high standards of food quality, and overseeing day-to-day operations to ensure a seamless dining experience for customers.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Schedule staff shifts and ensure adequate coverage during peak times.
  • Ensure exceptional customer service and satisfaction.
  • Handle customer complaints and resolve issues promptly and professionally.
  • Monitor and improve service standards and guest interactions.
  • Oversee daily dining room operations to ensure efficiency and high standards.
  • Ensure compliance with health and safety regulations and restaurant policies.
  • Monitor inventory levels and coordinate with kitchen staff to maintain adequate supplies.
  • Maintain high standards of food quality and presentation in collaboration with the kitchen team.
  • Ensure cleanliness and proper maintenance of the dining area and related facilities.
  • Conduct regular inspections and audits to uphold quality standards.


Requirements:

  • Minimum of HND or B.Sc in any relevant field.
  • Minimum of 3-5 years of experience in a supervisory or managerial role in the restaurant or hospitality industry.
  • Strong leadership and interpersonal skills.
  • Excellent customer service and communication abilities.
  • Proficiency in restaurant management software and MS Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Knowledge of food safety and sanitation regulations.

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