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Customer Service Manager

Henry Montego Homes

Customer Service & Support

Real Estate NGN Confidential
Easy Apply
New Featured
2 weeks ago

Job Summary

We are seeking an experienced Customer Service Manager to lead our dynamic team. The ideal candidate will have a proven track record in managing a customer service department or team, ensuring high levels of customer satisfaction and retention. This role requires strong leadership skills, the ability to motivate a team, and a passion for delivering exceptional customer service experiences.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Manage and oversee the daily operations of the customer service department.
  • Have expanded years in real estate or any related field
  • Set and monitor team performance goals and objectives.
  • Develop and implement customer service policies and procedures
  • Handle escalated customer complaints and issues, ensuring swift resolution.
  • Conduct regular team meetings to motivate team members and share updates.
  • Monitor customer service metrics such as response times, issue resolution rates, and customer satisfaction levels.
  • Collaborate with other departments to ensure seamless customer interactions across all touch points.
  • Hire, train, and mentor customer service representatives and supervisors.
  • Conduct performance evaluations and provide constructive feedback to team members.
  • Stay informed about industry trends and best practices in customer service management


Requirements:

  • Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
  • 3 - 5 years of working experience
  • Proven experience as a Customer Service Manager or similar managerial role.
  • Excellent leadership and communication skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work under pressure and manage multiple priorities.
  • Experience with CRM systems and customer service software
  • Demonstrated ability to analyze data and utilize insights to improve processes.
  • Commitment to continuous improvement and professional development.


Remuneration: NGN
230,000 - 250,000

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