Or your alerts

Customer Service Manager

Henry Montego Homes

Customer Service & Support

Real Estate NGN Confidential
Easy Apply
New Featured
2 weeks ago

Job Summary

We are seeking an experienced Customer Service Manager to lead our dynamic team. The ideal candidate will have a proven track record in managing a customer service department or team, ensuring high levels of customer satisfaction and retention. This role requires strong leadership skills, the ability to motivate a team, and a passion for delivering exceptional customer service experiences.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements


  • Manage and oversee the daily operations of the customer service department.
  • Have expanded years in real estate or any related field
  • Set and monitor team performance goals and objectives.
  • Develop and implement customer service policies and procedures
  • Handle escalated customer complaints and issues, ensuring swift resolution.
  • Conduct regular team meetings to motivate team members and share updates.
  • Monitor customer service metrics such as response times, issue resolution rates, and customer satisfaction levels.
  • Collaborate with other departments to ensure seamless customer interactions across all touch points.
  • Hire, train, and mentor customer service representatives and supervisors.
  • Conduct performance evaluations and provide constructive feedback to team members.
  • Stay informed about industry trends and best practices in customer service management


  • Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
  • 3 - 5 years of working experience
  • Proven experience as a Customer Service Manager or similar managerial role.
  • Excellent leadership and communication skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work under pressure and manage multiple priorities.
  • Experience with CRM systems and customer service software
  • Demonstrated ability to analyze data and utilize insights to improve processes.
  • Commitment to continuous improvement and professional development.

Remuneration: NGN
230,000 - 250,000

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV