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1 month ago

Job Summary

We are looking to hire a suitable candidate responsible for engaging with customers on behalf of the company.

  • Minimum Qualification : OND
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Interact with customers to solve issues and questions about products, services, and policies
  • Maintain a positive and friendly tone with customers at all times
  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
  • Listen to customer complaints and try to identify the cause of their problem to your best ability
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
  • Assist customers on placement of orders, refunds, or exchanges
  • Ensure customer satisfaction and maintain professional customer support
  • Place the customer at the center of the customer service experience
  • Handle the responsibilities outlined in the customer service job description
  • Exhibit the skills and qualities expected in a customer service representative position
  • Address customer inquiries and concerns promptly and accurately


Requirements:

  • Minimum academic qualification of OND
  • 2 years of working experience

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