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Customer Experience and Sales Support

Raedial Holdings

Customer Service & Support

Real Estate NGN Commission Only
Easy Apply
1 month ago

Job Summary

We are looking to hire a suitable candidate to fill this position.

  • Minimum Qualification : Others
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.


Requirements:

  • Proven working experience as a Customer Service Manager. At least 3 years.
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools

 

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