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Customer Development Associate

Phlenu

Customer Service & Support

IT & Telecoms NGN 75,000 - 150,000 Negotiable
Easy Apply
1 month ago

Job Summary

We are in search of a highly skilled Customer Development Associate to join our team and help us continue our tradition of unparalleled [client/customer] satisfaction. We’re a company whose mission is to become Africa’s Technology pacesetter solving customer problems with Technology.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Perform customer support functionality such as : answer phone calls, Follow up on customer complaints via channels such as email, SMS, Social media etc. Listen to custom complaints and channel concerns to engineering or support teams via methods such as reports.
  • Prepare/Orchestrate engaging emails, push notifications, SMS and social media posts that drive traction to our platforms and establish customer confidence.
  • Maintain social media pages by leveraging in house automation tools.
  • Assist in day to day tasks such as onboarding of clients,issue ticket resolution of customers.
  • Conduct and must be comfortable performing basic data analysis to define and understand audience and customer behavior.


Note: Must be ready to work outside regular office hours and be on hand for Saturday/Sunday weekly call meetings as required by the business.

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