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1 week ago

Job Summary

We are looking to hire a suitable candidate to fill this position

  • Minimum Qualification : OND
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming phone call
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tool
  • Handle customer complaints, provide appropriate support


Requirements:

  • Interpersonal and customer service skills to ensure positive interactions with customers
  • Analytical and problem-solving skills to diagnose problems and recommend effective solutions
  • Multitasking and organizational skills to work on multiple issues at one time
  • Active listening and communication skills to handle patrons who may be upset
  • Time-management skills to respond to customer emails, calls and web chat messages promptly
  • Teamwork skills to collaborate with representatives and coworkers in other departments
  • Technical skills to use voice-over-IP phones and customer records management (CRM), word processing, database, email and chat software programs

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