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2 weeks ago

Job Summary

As a Customer Care Representative, you will be the primary point of contact for our clients (Users and Delivery Agents), ensuring their needs are met with efficiency and professionalism. Your role involves providing exemplary customer service, addressing inquiries, resolving issues, and fostering strong relationships to enhance client satisfaction.

  • Minimum Qualification : Diploma
  • Experience Level : Internship & Graduate
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

Customer Support:

  • Serve as the first point of contact for customers, responding to inquiries via phone, email, or chat promptly and courteously.
  • Assist customers with placing orders, tracking shipments, and resolving any issues or concerns they may have.
  • Provide technical assistance and troubleshooting support for clients.

Order Management:

  • Process customer orders accurately and efficiently, ensuring all relevant information is recorded and communicated to the logistics team.
  • Coordinate with internal departments, such as Operations, Finance, Marketing, and management to ensure timely delivery of orders and resolve any delays or discrepancies.

Issue Resolution:

  • Investigate and resolve customer complaints or escalations, taking proactive measures to address root causes and prevent recurrence.
  • Collaborate with cross-functional teams to resolve complex issues and ensure a seamless customer experience.

Relationship Management:

  • Build and maintain strong relationships with customers, acting as a trusted advisor and resource for their logistics needs.
  • Proactively engage with clients to gather feedback, address concerns, and identify opportunities for improvement.
  • Anticipate customer needs and provide personalized recommendations to enhance their experience and drive customer loyalty.

Documentation and Reporting:

  • Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using CRM software or other tracking systems.
  • Generate reports and analyze data to identify trends, patterns, and areas for improvement in customer service processes and procedures.


Requirements:

  • A year experience in Customer Service.
  • Diploma in any related field.
  • Excellent communication and interpersonal skills.
  • Must be patient and empathetic.












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