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Customer Care and Marketing Reps

Emplug

Customer Service & Support

IT & Telecoms NGN 75,000 - 150,000
Easy Apply
1 month ago

Job Summary

We are seeking a highly motivated and versatile individual to join our team! This dynamic role combines the responsibilities of telemarketing, customer care, and front desk operations. You will play a crucial role in generating leads, providing exceptional customer service, and creating a positive first impression for our company.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Act as the first point of contact for visitors, greeting them warmly and professionally.
  • Manage front desk duties such as answering phones, directing visitors, and scheduling appointments.
  • Make outbound calls to generate sales leads and promote company services.
  • Qualify leads by identifying customer needs and budget constraints.
  • Deliver clear and concise sales pitches, highlighting product features and benefits.
  • Follow up with potential customers and address any questions or concerns.
  • Answer inbound customer calls, emails, and inquiries in a timely and professional manner.
  • Actively listen to customer concerns, identify problems, and offer solutions.
  • Work towards resolving customer issues efficiently and exceeding expectations.
  • Provide accurate and up-to-date information about company products, services, and policies.


Requirements:

  • Minimum of 1 -3 years of experience in customer service, sales, or a related field (preferred).
  • Excellent verbal and written communication skills with the ability to clearly articulate information.
  • Strong active listening skills and a genuine desire to help customers.
  • Ability to multi-task effectively and prioritize tasks in a fast-paced environment.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with CRM software is a plus.
  • Professional demeanor and a positive attitude.
  • Ability to work independently and as part of a team.

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