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2 weeks ago

Job Summary

We are looking for a full-time, experienced Client Service Representative (CSR) to join our reputable team of professionals as front-line support for clients and customers, and to ensure customer satisfaction.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Greet persons entering the facility, determine nature and purpose of visit, and direct to designated personnel.
  • Provide accurate information to customers in response to inquiries by telephone or in person about appointments and/or services, in a timely and professional manner.
  • Register new clients on the database
  • Follow up to ensure appropriate action is taken to resolve clients’ problems.
  • Refer unresolved client complaints or inquiries to the designated department for further clarification.
  • Confirm eligibility to access care at facility and review Insurance policy plans and service limits.
  • Support accounting unit with client billing, payments and other assigned tasks.
  • Provide administrative support with managing documents and records, procurement, and other assigned tasks.


Requirements:

  • Minimum of 2 years working experience
  • Minimum academic qualification of Diploma


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