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Client Relations/Gallery Officer

Soteria Eye Clinic

Customer Service & Support

Healthcare NGN Less than 75,000 Plus Commission
Easy Apply
1 month ago

Job Summary

The Client Relations Officer is the company's first point of contact upon patient's arrival to the clinic. The ideal candidate communicates excellently with patients, attends to their needs and ensures an efficient and satisfactory service is given to the patients.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Sell frames, lenses and accessories to customers.
  • Possess deep product knowledge of frames, lenses and accessories
  • Assist patients in the selection of eyewear appropriate to their payment ability.
  • Discuss customer's needs, occupation and interest to determine best frames to suit lifestyle.
  • Verify prescription glasses and notify patients when eyewear is ready for pickup.
  • Inventory frames and accessories weekly and update bin cards.
  • Provide information on choice of frames and accessories selected by patients to cash department.

Client Relations:

  • Welcome patients and clients into the clinic, getting personals details from them and registering them.
  • Enlighten patients about our free eye checkup and persuade them to come get their eyes checked.
  • Assist patients and customers with filling out necessary forms and registering them on the company's software.
  • Resolve customer complaints, diffuse unsatisfied patients, and provide solution to remedy situation.
  • Promptly escalate customer's complaint to the Branch Manager
  • Answer the clinics phone calls promptly according to company's guidelines.
  • Up-sell and cross sell services and products
  • Study and know competitive trend to find new ways to retaining customers.



Requirements:

  • This position is open preferably to a female candidate
  • Must have at least two (1) year of experience either as a receptionist or in similar role 
  • Must have a first degree (B.sc) or equivalent.
  • Must have completed NYSC.


Location: The candidate should live around Warri and environs.



Candidates who have met the set criteria, should forward their CVs and cover letter using the Job role as subject of the mail.


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