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1 month ago

Job Summary

We are looking to hire a suitable candidate to fill this position. Call operators, also known as customer service representatives or call centre agents, are responsible for handling incoming or outgoing calls from customers to address their inquiries, resolve issues, provide information, or offer support. They play a crucial role in ensuring positive customer experiences and maintaining customer satisfaction.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Answer incoming customer calls professionally and courteously.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Manage outbound calls as needed, such as follow-up calls or customer surveys.
  • Utilize CRM systems or databases to access and update customer information.
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Follow communication scripts when handling different topics.
  • Meet personal/team qualitative and quantitative targets.
  • Strive to provide first-call resolution for all customer inquiries.
  • Escalate unresolved issues to the appropriate personnel or department.


Remuneration: NGN 65,000

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