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1 month ago

Job Summary

A premier organization established to provide end to end communication as an outbound and inbound communication service center is looking to hire a suitable candidate to fill this position

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Call clients and customers to inform them about the company’s new products, services, and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services.
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.
  • Collaborate with other call centre professionals to improve customer service.
  • Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy
  • Escalate customer complaints to the complaints team or management.
  • Work in line with company KPI’s regarding call volume and service levels.

 

Requirements:

  • Minimum academic qualification of HND/BSc degree in any discipline
  • At least minimum of 3 years of working in customer service role, or in a call center is required.


Location: Lagos, Magodo

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