Kaysfit

Business Support & Client Experience Personnel

Job Summary

Our lifestyle company requires a Business Support & Client Experience personnel that will provide business support and positive client experience aligned with business objectives. The ideal candidate possesses sound communication skills, interpersonal skills and a proven track record of high performance in customer support.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities and Duties

The Business Support & Client Experience Personnel will report to the Business & People Operations Executive dotted to the Principal/CEO.


  • Responding to customer queries in a timely and effective manner.

  • Logging of technical issues, customer complaints and compliments.

  • Develop customer feedback surveys and analyse feedback on products and services.

  • Preparation of office facilities for use.

  • Provide administrative support to Business & People Operations Executive.

  • Explore and exploit new growth opportunities for the business.

  • Proactively identify sources and resource needed to support business growth.


Qualifications:

  • HND or BSc

  • 1-2 years proven track record of high performance in customer service

Skills:

  • Highly organized

  • Communication – Mastery

  • People management - Excellent

  • Digital – Well above average

  • IT savvy including use of MS office applications - Mastery

Required Behavioral Competencies: 

  • Authentic and Open

  • Be courageous to challenge for growth

  • Agile and Smart by planning and organising activities to achieve defined goals 

  • Self-driven



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