Brand Experience Intern

Responsibilities:

• Serve as the first point of contact for prospects and leads, managing inquiries via phone, email, and social media
• Engage with clients to understand their needs.
• Uphold brand standards and ensure that every customer touchpoint, from initial contact to project completion, reflects the brand image of BOG Interiors.
• Communicate the company's value proposition to clients effectively.
• Support the engineering of brand perception and customer experience in line with the brand’s promise.
• Troubleshoot and resolve client complaints promptly and professionally.
• Support the delivery of post-service surveys to gather and analyze customer feedback about their experience.
• Track key performance metrics and use customer feedback to recommend areas for service improvement.

Requirements:

• Bachelor's degree in Mass Communication, Marketing, Public Relations, Business Administration, or other related field.
• 1-2 years of experience in strategic communication, branding, traditional and digital marketing, public relations, and customer service.
• Strong verbal and written communication skills.
• High emotional intelligence in relating with clients and resolving issues.
• Proficiency in the use of social media platforms (Instagram, Twitter, Facebook, TikTok, LinkedIn) for brand positioning and digital marketing.
• Ability to create engaging content for different online platforms.
• Knowledge of SEO and SEM is a plus.
• Basic photography and videography skills are desirable.

Technical Skills:

• Problem-solving abilities, resourcefulness, and strong analytical skills to resolve client issues efficiently.
• Attention to detail with the ability to maintain accurate records and ensure brand consistency.
• Team collaboration: Willingness to work closely with other team members to resolve issues and improve processes.
• Able to use Canva, Hootsuite, and relevant AI tools.