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1 week ago

Job Summary

Future Moves Recruitment Agency Limited is seeking a dedicated and experienced Ticketing & Reservation Officer Agency Manager for its client on Lagos Island. The ideal candidate will manage ticketing and reservation operations, ensuring customer satisfaction and efficient agency management.

  • Minimum Qualification : Degree
  • Experience Level : Senior level
  • Experience Length : 5 years

Job Description/Requirements

Responsibilities:

  • Assisting and advising customers who may be choosing from a variety of travel option.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourists’ attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.Promoting and travel packages.
  • Managing the various unit: visa, tours, digital marketing etc.
  • Manage credit card operations.
  • Providing advice about visas/tickets/passports
  • Overseeing the operations and teams at the agency.
  • Being able to answer questions on travel arrangements such as routes and time schedules, making and confirming reservations.
  • Ability to calculate the expenses and sells ticket to passengers.
  • Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect payments.


Requirements:

  • BSc. /HND in Business Administration or Other related course
  • Certification Amadeus 
  • Certification Galileo 


Skills & Traits:

  • Teamwork
  • Problem Solving
  • Time Management
  • Organization
  • Understanding of Ethics
  • Accountability
  • Analytical Skills
  • Executive Functioning, such as prioritizing duties
  • Ability to persuade or convince others
  • Motivation
  • Leadership


Location: Lagos Island, Lagos State


Remuneration: NGN 200,000 - 250,000

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