Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.Our product operations team strives to create the best social media app in Sub-Saharan Africa region. We are dedicated to leading the most trending and fun way to share real time moments with others! Our mission is to help everyone express their ideas and connect with people smoothly. Our team gathers a group of passionate, creative and resilient people to help support the growth of new products for our customers.Responsibilities Responsible for the feedback operation, dealing with user feedback on a daily basis.Responsible for monitoring user feedback, spot any abnormal feedback amount changes in time.Able to identify bugs and advice, and can forward to corresponding team to follow up the feedback.Responsible for the establishment and operation of user groups.Responsible for the operation and execution of LC group, responsible for the release of community content, the creation of community atmosphere, and the creation of a highly sticky community.Continuously mine user requests, and improve the active level and viscosity of users through continuous operation.Dig deep into user requests, maintain cybertribe engagement, interact with users and keep in touch, do text editing, and create topics of interest.Maintain close communication with community members, regularly organise and summarise operational experience, and promote processes and standards for content, activities, and products.
Strong learning ability.Strong service awareness and patience.Active thinking, good understanding ability and team spirit.Relevant work experience in online operations and industry experience are preferred.ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.