Unicaf

Student Adviser- Telesales

Job Summary

Unicaf, the leading online platform in sub-Saharan Africa offering quality higher education degree programmes in collaboration with the UK, US, African and European universities, is growing and looking for Telesales staff in Lagos to advise applicants on the application process.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Main Tasks & Responsibilities;

  • Support and provide superior service to customers via phone
  • Use questioning and listing skills that support an effective telephone conversation
  • Provide customers with product and service information
  • Process documents, forms and applications
  • Identify and escalate priority issues

Key Competencies;

  • Excellent verbal and written command of the English 
  • Excellent conversational skills through the phone in English
  • Excellent computer skills (typing skills will be considered an advantage)
  • Attention to detail
  • Excellent time management
  • Ability to reach assigned targets

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