Graduate Trainee - Flight Ticketing Officer

Responsibilities:

•  Assist clients with flight inquiries, including providing information on available flights, fares, and travel options
•  Learn to process flight bookings and reservations accurately and efficiently using computerized reservation systems (CRS) or airline booking platforms
•  Shadow experienced Flight Ticketing Officers and learn best practices for issuing tickets, handling changes and cancellations, and providing exceptional customer service
•  Coordinate with airlines, travel suppliers, and other partners to secure the best available fares and accommodations for clients
•  Gain knowledge of airline policies, fare rules, and travel regulations to provide accurate and up-to-date information to clients
•  Provide personalized assistance and support to clients before, during, and after their travel, under the guidance of senior team members
•  Assist with maintaining accurate records of bookings, payments, and client interactions, and generate reports as needed
•  Participate in training sessions, workshops, and on-the-job learning opportunities to enhance skills and knowledge in flight ticketing and customer service
•  Collaborate with other team members to ensure smooth and efficient operations of the flight ticketing department.

Qualifications:

•  Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
•  Strong interest in the travel industry and desire to pursue a career in flight ticketing and customer service.
•  Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.
•  Ability to learn quickly, adapt to new environments, and work effectively in a team.
•  Proficiency in computer skills, including Microsoft Office applications and internet research.