Graduate Trainee (Visa Officer)

Responsibilities:

•  Assist clients with visa inquiries, including providing information on visa requirements, application procedures, and processing times.
•  Learn to review and assess visa applications for accuracy, completeness, and compliance with immigration laws and regulations.
•  Gain knowledge of visa categories, documentation requirements, and visa application processes for various countries.
•  Provide personalized assistance and support to clients throughout the visa application process, including document preparation, appointment scheduling, and follow-up communications.
•  Assist with maintaining accurate records of visa applications, approvals, and rejections, and generate reports as needed.
•  Participate in training sessions, workshops, and on-the-job learning opportunities to enhance skills and knowledge in visa processing and customer service.
•  Collaborate with other team members to ensure efficient operations of the visa department and deliver exceptional service to clients.

Qualifications:

•  Bachelor's degree in International Relations, Travel and Tourism Management, or related field

Requirements:

•  Strong interest in the travel industry and desire to pursue a career in visa processing and customer service
•  Excellent communication and interpersonal skills, with a customer-centric approach to service delivery
•  Ability to learn quickly, adapt to new environments, and work effectively in a team
•  Proficiency in computer skills, including Microsoft Office applications and internet research
•  Flexibility to work occasional evenings, weekends, or holidays as required.