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Senior Technical Documentation Specialist
Tempo Software
Software & Data
IT & Telecoms
NGN
Confidential
New
2 weeks ago
Job Summary
As our Senior Technical Documentation Specialist, you will help us turn technical developer-speak into clear, concise instructions for users at our B2B SaaS company!
- Minimum Qualification: Others
- Experience Level: Senior level
- Experience Length: 5 years
Job Description/Requirements
Job Responsibilities
- Research, outline, write, and edit content, working closely with various departments to understand project requirements
- Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
- Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
Job Requirements
- 5+ years of experience as an effective technical writer
- Proven ability to quickly learn and understand complex subject matter
- Experience in writing documentation and procedure manuals for various audiences
- Superb written communication skills, with a keen eye for detail
- Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
- Ability to handle multiple projects simultaneously
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