Sales Operation Manager

Responsibilities:

• Work with the Sales & Partnerships Leadership Team to enable the success of our growing team
• Define and execute the Sales / Partner Operations operations remit, reporting to and working with the Global Senior Sales Operations Manager.
• In conjunction with other members of the revenue operations team, finance, and data & analytics, build a data-driven culture that empowers individual contributors right up to senior leadership.
• Help establish an industry-leading partner process and instill a culture of continuous improvement for each of the commercial teams. Identifying bottlenecks and inefficiencies, and making the appropriate recommendations to management.
• Develop, manage, and improve Partner Attribution strategies to clearly track Partner Revenue Generation (net new & existing), pipeline efficiency (time to close, win rates as compared to sales), and overall business success indicators (CaC, LTV).
• Develop, manage, and improve Partner Lifecycle data models to clearly track Partner effectiveness. Implement data models to understand the LTV of a Partner, the potential performance of a partner, tiering/ranking mechanisms, and key indicators/trends that lead to partner performance. This may include partner scorecards, partner lead scoring, partner tiering, and partner forecasting.
• Help manage the sales/partner technology stack to ensure the team is operating as efficiently as possible and the right internal teams have access to the right information.
• Work with internal teams and external partners to manage the Salesforce CRM to ensure it meets the rapidly evolving needs of the organization
• Be key support of all individual contributors and managers in the commercial organization, remaining available to them to coach, provide advice or help unlock bottlenecks in the process or organization

Requirements:

• 3+ years of relevant experience in Sales Operations or Partner operations at a SaaS company
• Expert with SFDC administration (preferably with an Admin Certification)
• Experience working with Partnerstack or other PRM tools
• Experience working with Marketing Operations teams as the main interface for partner operations.
• Strong analytical abilities, preferably with knowledge and experience using data analysis and visualization tools (e.g: Looker, Tableau, data studio, powerbi, mixpanel, mode, etc)
• Have the capacity to thrive in our fast-paced environment, adapt quickly and take ownership of your work
• Strong interpersonal skills, open and friendly attitude
• Excellent communication and the ability to document processes for both business and technical audiences
• Bonus: experience in campaign creation and setup in a Marketing Automation Platform (MAP) and SFDC, lead automation and performance tracking, across the lead funnel and B2B SaaS experience.
• A reliable home internet connection (or be able to get one)
• Fluent English language skills