- Each Sales rep is expected to have 10 - 20 new leads every week. A detailed report on the progress of each lead must be presented at the weekly sales meeting. Also update on overlapping leads will be discussed.
- Submit a daily report of all marketing activities on hubspot
- Study every brand in detail
- Suggest ways to grow sales where individual action is not possible
- Submit a monthly report on marketing activities including details of New Leads, Sales, Sales to a Lead ratio, Avg Lead turn around
- Sales execs must ensure flawless merchandising/display of products in line with brand standards.
- Sales execs must take time to study their brand, products, material, prices and competing retail platforms
- Sales exec must keep up to date with the market trends and prices.
- Sales exec must be professional in their dealings with customers
- Service to boutique clients must proceed thus
- Tour of products
- Relax or seat the client to try out the product
- Reinforce interest with positive comments (genuine)
- Discuss the deal
- close the sale
- Customers must be offered a relaxing welcome before discussing business
- listening to customer requirements and presenting appropriately to make a sale;
- maintaining and developing relationships with existing customers in person and via telephone calls and emails;
- cold calling to arrange meetings with potential customers to prospect for new business;
- responding to incoming email and phone enquiries;
- acting as a contact between a company and its existing and potential markets;
- negotiating the terms of an agreement and closing sales;
- gathering market and customer information;
- representing their company at trade exhibitions, events and demonstrations;
- negotiating on price, costs, delivery and specifications with buyers and managers;
- challenging any objections with a view to getting the customer to buy;
- advising on forthcoming product developments and discussing special promotions;
- creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
- liaising with suppliers to check the progress of existing orders;
- checking the quantities of goods on display and in stock;
- recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
- reviewing your own sales performance, aiming to meet or exceed targets;
- gaining a clear understanding of customers' businesses and requirements;
- making accurate, rapid cost calculations and providing customers with quotations;
- feeding future buying trends back to employers;
- attending team meetings and sharing best practices with colleagues.
1. Do a stock count of 15min before opening and after closing.
2. Maintain a regularly updated stock register
3. Maintain a stock/inventory/sales/customer File (reference details in filing Memo)
- Monthly Stock Position: On the next working day after the 25th of every month, a comprehensive stock report should be prepared and it should clearly show new stock, transfer stock, sold the stock and new stock position.
- Stock Transfer receipts (New, inflow and outflow): Copies of receipts for stock received and stock transferred to other boutiques or head office should be filed.
- Daily Sales report summary: Should include customer details, mode of payment etc. A director's purchase is no different and should be treated as a Debt Sale.
- Copies of invoices/receipts of goods sold:
- Copies of co-signed remittance document: (Cash, Cheques, POS, Deposits slips):- There's no point remitting monies, checks etc without proof that you did.
- Customer Debt profiles: Also include who authorized the debt sale.
- Profile of Customer Deposits for Goods not delivered: Include customer details, product details, payment details etc.
4. Ensure all stock transfers are appropriately authorized and documented.