Sales & Customer Experience Officer

Responsibilities:

Enrollment & Sales (Primary Responsibility)

• Respond quickly and warmly to new inquiries via text and email. 
  
• Follow and improve our sales pipeline. 
  
• Maintain and update the HubSpot pipeline with accurate lead status and notes.
  
• Hit monthly targets for bookings, conversions, and subject enrollments.
  
• Follow up with no-shows, warm leads, and trial families.

Onboarding & Parent Support

• Provide an organized onboarding experience to help families understand next steps.
  
• Explain expectations, scheduling policies, communication channels, and center details.
  
• Share learning plans, FAQs, and guidance after the diagnostic test.
  
• Coordinate with center staff to ensure students are properly placed and set up

Customer Issue Resolution (HubSpot Tickets)

• Work with the customer support team to ensure customers have the best experience possible.
  
• Document concerns, resolutions, and follow-up communication accurately.
  
• Communicate professionally and empathetically during any escalation.
  
• Collaborate with operations and center staff to deliver timely resolutions.

Reporting & Collaboration

• Provide weekly reporting on inquiries, conversions, parent satisfaction, and issue trends.
  
• Work closely with the marketing team to support key campaigns (Back-to-School, ESA, etc.).
  
• Share insights to improve messaging, systems, and family experience workflows

Requirements:

• Minimum 3 years of experience
• Minimum of a BSc