Teal Harmony

Retail Associate

Teal Harmony

Sales

Retail, Fashion & FMCG NGN 75,000 - 150,000 Plus Commission
4 weeks ago

Job Summary

The Retail Associate is to ensure the smooth running of in-store retail operations. This role is responsible for serving customers and processing sales transactions. His/Her responsibilities include welcoming customers to shop, monitoring customer activities to prevent incidents of shoplifting, proper mechanizing and restocking shelves.

  • Minimum Qualification:OND
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Provide a luxury experience for THL clientele through product expertise and elevated service
  • Achieve the daily, weekly, and monthly sales target
  • Ensure compliance with company merchandising policy for all product types
  • Listen to customer requirements and interact effectively to increase patronage/volume of sales
  • Own all phases of the client experience from initial contact through product delivery
  • Grow and maintain a strong client base
  • Upsell, Cross Sell Company products and services
  • Stay up-to-date on THL products and services, new pricing, and payment plans
  • Inform customers of shop promotions to encourage purchases
  • Respond promptly to customer inquiries, address and resolve customer’s complaints in a professional manner.
  • Processing customer payments using the shop's Point of Sale (POS) system
  • Ensure that the reorder levels are maintained at all times, restock depleted or low shop items
  • Ensuring that the sales floor is organized according to established guidelines
  • Assist customers in locating desired shop items
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process


Requirements:

  • OND or equivalent in any discipline
  • At least 0 - 2 years of relevant experience is required.
  • Experience in sales, interiors or home essentials will be an added advantage
  • Selling skills and the ability to influence people ·
  • Collaborative and Results-oriented
  • Excellent verbal and written communication skills
  • Strong relationship-building and emotional intelligence skills with the ability to build relationships with people in the industry ·
  • Passionate and knowledgeable about company products ·
  • The ambition to develop a great career in sales and to have the opportunity to take ownership of their own territory and make it a success ·
  • Attention to detail with excellent problem-solving and organizational skills.
  • Proficient in Microsoft Office Suite or related software

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