Quality Assurance (QA) Specialist

Responsibilities:

• Collaborate closely with developers, product managers, and business teams to deliver high-quality user experiences.
• Develop and execute detailed, comprehensive, and well-structured test plans and test cases.
• Perform functional, regression, performance, and usability testing for web, mobile, and USSD-based platforms.
• Identify, record, document thoroughly, and track bugs using appropriate tools (e.g., JIRA, Trello).
• Work with development teams to reproduce and debug issues, ensuring prompt resolution.
• Collaborate with product teams to understand feature requirements and expected user behaviors.
• Ensure products comply with internal quality standards, user acceptance criteria, and regulatory requirements (NCC, NLRC, etc.).
• Contribute to continuous improvement in QA processes and tools.
• Validate billing flows, integrations with telecom aggregators, APIs, and third-party platforms.
• Conduct sanity and smoke testing after every deployment or update.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2+ years of experience in Quality Assurance, preferably within a telecoms or digital service company.
• Experience testing USSD, SMS, Web, and mobile-based products.
• Strong understanding of software QA methodologies, tools, and processes.
• Hands-on experience with automated testing tools is a plus.
• Familiarity with VAS platforms, billing flows, and telco integrations (MTN, Airtel, Glo, 9mobile) is highly desirable.
• Excellent attention to detail and problem-solving skills.
• Strong communication skills and the ability to work independently in a remote team setup.
• Passion for quality and delivering reliable digital products at scale.
• Technical Skills and Competencies
• Essential QA Skills
• Manual Testing (functional, regression, sanity, smoke testing)
• Bug Tracking & Test Management (e.g., JIRA, Trello, TestRail)
• API Testing (using Postman, Swagger)
• Testing of USSD/SMS-based services
• Familiarity with subscription billing systems via telcos (shortcodes, keyword opt-in/out)
• Valuable Tech Competencies
• SQL: Ability to write simple queries for data validation
• Understanding of REST APIs and HTTP protocols
• Exposure to VAS platforms, telecom integrations, and mobile billing infrastructure
• Version Control: Basic familiarity with Git or similar tools
• Bonus Skills (Added Advantage)
• Automation Testing (e.g., Selenium, Appium)
• Load/Performance Testing (e.g., JMeter, Locust)
• Basic scripting (Python, JavaScript, or Shell scripting)
• Experience working in agile teams or using DevOps pipelines