Operation Manager

• Cooperate with the customer service department to give Partners the best support and increase our Partner satisfaction
• Ensure quality of onboarding for our new Partners, by providing them with all the necessary tools and information to start working
• Create the strategy and define the execution for long tail partners to grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross-selling and upselling).
• Identify new assets to sell to the long tail partners and implement the whole process.
• Understand, build action plans and follow up on churned and inactive partners.
• Raise product requests to improve partner's UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Work with global and regional teams to coordinate and execute projects in your country
• Lead a team of several Partner Operations specialists with KPI driven approach
• Strategically plan and manage logistics, warehouse, transportation and customer services.
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalogue goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train the workforce

Requirements:

• Minimum academic qualification of BSc in Business Administration
• Minimum of 5 years of proven work experience as a logistics manager
• Record of successful distribution and logistics management
• Demonstrable ability to lead and manage staff
• Proficient in standard logistics software
• Excellent analytical, problem solving and organizational skills
• Ability to work independently and handle multiple projects

Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.