National Service Manager

Our client is a conglomerate that participates in many areas of the economy; technical products and leasing services, almarine, properties, shipping services, construction, and exports and processing. With several decades of operations in the Nigerian economy, the company is positioned as the leader in all its areas of operations. As part of expansion, the company is now seeking to recruit a National Service Manager.

Reporting to the General Manager, you will coordinate and supervis

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Our client is a conglomerate that participates in many areas of the economy; technical products and leasing services, almarine, properties, shipping services, construction, and exports and processing. With several decades of operations in the Nigerian economy, the company is positioned as the leader in all its areas of operations. As part of expansion, the company is now seeking to recruit a National Service Manager.

Reporting to the General Manager, you will coordinate and supervise branch Service Managers Nationwide, assist Service Managers achieve one-time troubleshooting at site when consulted and ensure they achieve revenue generation target for service weekly.

Responsibilities

Hold weekly online technical hour meetings with the Service Managers to achieve effective performance and deal with complaints and challenges at the branches.

Prepare quarterly Service Department Budget

Secure new corporate SLA customers

Sustain the existing service customers and win more

Sustain holistic maintenance approach

Ensure cost effective, repairs, overhauling, installations and hitch free commissioning processes

Strive to achieve volume services

Increase Data base in SLA/Pay as you go and in turn return to profitability

Enhance Revenue Generation.

Requirements

Bachelor’s Degree in engineering, administration or facility management

Minimum relevant experience of 10 years in a supervisory role

Working knowledge of electrical and mechanical systems

Familiarity in drafting and understanding blueprints and schematics

Effective communication and people management skills

Comfortable working in a fast-paced environment

Previous sales and management experience may be advantageous.

Strong industry knowledge.

Excellent leadership, communication, sales, and customer service skills.

Computer literacy and good organisational skills.

Strong creative thinking and problem-solving skills.

The ability to work under pressure and handle stress.