Marketer

Responsibilities:

Customer & Client Outreach:

• Reach out to prospective customers, salons, and partners via social media, WhatsApp, email, or phone
• Introduce the brand, products, and ongoing promotions
• Share product information, pricing, and ordering details
• Maintain a professional, friendly, and persuasive brand tone

Sales Follow-Up & Lead Management:

• Follow up on customer inquiries, abandoned carts, and product interests
• Assist with closing sales conversations where appropriate
• Track and document customer responses and sales progress
• Provide reminders on offers, stock availability, or delivery timelines

Marketing & Engagement Support:

• Assist in promoting new products and collections to existing and potential customers
• Help distribute campaign messages, catalogues, or product photos
• Support relationship-building with repeat buyers and wholesalers
• Encourage feedback, reviews, and testimonials

Customer Experience Support:

• Help answer basic product questions and provide usage guidance
• Escalate complex inquiries to senior team members when necessary
• Ensure every interaction reflects the brand’s values and customer-first culture

Reporting & Coordination:

• Keep records of outreach activities and follow-up pipelines
• Provide simple weekly reports on leads, responses, and conversions
• Work closely with marketing and sales teams to align communication priorities

Requirements:

• Strong communication and interpersonal skills
• Polite, confident, and customer-friendly tone
• Basic understanding of sales or customer engagement
• Comfortable with social media, messaging platforms & phone outreach
• Organised, detail-oriented, and proactive
• Enjoys speaking with people and building relationships
• Is passionate about beauty, hair, and lifestyle brands
• Is result-driven but approachable and professional
• Learns quickly and works well in a collaborative team