IT Infrastructure Specialist

Responsibilities:

• Install, configure, and manage physical and virtual servers, including Active Directory and group policies to ensure optimal performance.
• Monitor and maintain LAN/WAN infrastructure, manage VLAN configurations, and ensure consistent network availability and security.
• Provide Level 1 and 2 support for network, server, and application issues, escalating complex incidents to vendors or senior engineers.
• Manage IT helpdesk operations, resolve user issues within agreed SLAs, and facilitate onboarding and IT orientation for new employees.
• Enforce IT security standards, manage access controls, deploy system updates, and conduct routine backups and recovery tests.
• Administer and support infrastructure systems including CCTV, IP-PBX, access control, and power backup solutions (solar/inverter).
• Coordinate with external vendors for procurement and support services, while maintaining accurate records of all IT assets.

Requirements:

• Bachelor’s degree in IT or a related field.
• Minimum of 3 years of proven experience in IT Support, Systems Administration, or IT Operations.
• Critical Skill: Strong, methodical hardware, software, and network troubleshooting.
• Hands-on experience managing: Active Directory, Microsoft 365, Windows Server, and end-user device deployment.
• Practical experience with: IP-PBX, CCTV, and Access Control systems.
• Strong working knowledge of networking: TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPNs.
• Experience with IT helpdesk ticketing systems and strong customer service skills.
• Relevant professional certifications (e.g., CompTIA A+/Network+, CCNA) are a strong advantage.