Responsibilities

Identifying, diagnosing, and resolving hardware, software, and network issues.
Ensuring the smooth operation of computer systems, servers, and networks, including regular maintenance, updates, and performance monitoring.
Implementing and maintaining security measures to protect systems and data from threats and unauthorised access.
Installing, configuring, and updating hardware and software components, including operating systems, applications, and network devices.
Managing and maintaining local area networks (LANs), wide area networks (WANs), and cloud networks.
Implementing and managing data backup and recovery procedures to prevent data loss.
Creating and maintaining accurate documentation of IT systems, configurations, and procedures.
Staying up-to-date on the latest technologies and recommending potential upgrades or new solutions to improve efficiency and productivity.
Offering assistance to other employees with IT-related issues and questions.
Providing training and guidance to users on IT policies, procedures, and best practices.
Working with other departments to understand their IT needs and requirements.
Participating in or leading IT projects, such as system upgrades or migrations.
Effectively communicating with users, management, and other stakeholders about IT-related matters.
Visiting our outlets to resolve IT-related issues.
Creating awareness of our products and services through social media handles will also be approved by the management.
Management of our e-solution in collaboration with other IT members in the company, ensuring a secured and hitch-free environment for transactions.
Development and maintenance of the company's robust website.
Writing business proposals to organisations to draw patronage of our products and services.
Assisting in administrative roles (shopping for staff, issuing staff correspondences, etc.), especially when you have less IT job to do.
Exploring more opportunities in the IT space for our company to key in,etc.
Cracking of devices with approval from the management.
Management of our NIMC portals and devices.