Guest Relationship Officer (GRO)

Responsibilities:

• Actively market and promote the hotel/apartments to individuals, companies, agencies, and digital audiences.
• Maintain and grow a personal database of loyal clients who trust your judgment and are open to trying new, premium locations.
• Oversee guest satisfaction and retention, ensuring that presentation, aesthetics, and hygiene standards are consistently upheld (in collaboration with onsite supervisors).
• Attend site 2 to 3 times weekly (flexible days between Monday and Saturday), mainly for inspections, high-level guest interactions, or tours.
• Collaborate with the management to tailor marketing strategies and pricing that reflect demand and positioning.
• Offer insights on market trends, brand partnerships, and revenue-driving opportunities.

Requirements:

• B.Sc/HND/OND academic qualification.
• Minimum of 2 years of experience.
• Strong network of existing clients or agency contacts in Abuja or similar urban hubs.
• Demonstrable track record of driving occupancy or clientele growth in hospitality, luxury, or service industries.
• Excellent presentation and communication skills – your image and reputation are part of the brand.
• Ability to assess and maintain high aesthetic and cleanliness standards in coordination with staff (without managing day-to-day operations).
• Social media presence is a plus – candidates should be able to share LinkedIn, Instagram, or relevant handles to support personal branding.
• Must be Abuja-based or very familiar with the Maitama hospitality scene.
• References are required and will be checked.

What We Offer:

• A unique opportunity to shape the reputation and success of a boutique hospitality brand from the ground up.
• Attractive commission/bonus structure based on occupancy growth and performance.
• Supportive environment with operational independence.