Product Market Development & Customer Relations Specialist
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Job summary
We are looking for a proactive and results-driven individual to join our team. This dual-focus role involves identifying new market opportunities to grow our product reach while maintaining excellent relationships with our existing customer base. You will be the bridge between what the market needs and how our company delivers value.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Job descriptions & requirements
Responsibilities:
Product & Market Development:
- Market Research: Conduct research to identify potential market segments, industry trends, and competitor activities.
- Growth Strategy: Assist in developing and executing go-to-market strategies to introduce products to new territories or demographics.
- Product Feedback Loop: Gather insights from the market to suggest product improvements or new features that meet customer needs.
- Lead Generation: Identify and qualify new business leads through networking, cold outreach, and industry events.
Customer Relations Management:
- Relationship Building: Serve as the primary point of contact for key clients, ensuring high levels of satisfaction and retention.
- Account Management: Regularly follow up with existing customers to understand their evolving needs and ensure they are getting maximum value from our products.
- Issue Resolution: Promptly handle customer inquiries, complaints, or technical issues, coordinating with internal teams to provide solutions.
- CRM Maintenance: Keep accurate and up-to-date records of all customer interactions and sales activities in the company database.
Requirements:
- Experience: 1–3 years of proven experience in Sales, Business Development, Customer Success, or Product Marketing.
- Education: Bachelor’s degree or HND in Business Administration, Marketing, Communications, or a related field.
- Communication: Exceptional verbal and written communication skills with the ability to "pitch" ideas clearly.
- Interpersonal Skills: Natural ability to build rapport quickly and maintain professional relationships.
- Technical Savvy: Proficiency in Microsoft Office (Excel, PowerPoint) and experience using CRM software.
- Analytical Thinking: Ability to look at market data and turn it into actionable suggestions.
- Mindset: A self-starter attitude with a high degree of emotional intelligence and problem-solving skills.
Benefit:
- Growth Opportunity: Opportunity to grow into a leadership role as the department expands.
Remuneration: NGN 100,000 – 150,000 (Based on experience)
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