Field Operations Officer

Responsibilities:

• Bike assembly & rider handover: Assemble bikes at the storage facility, run quality checks, and manage handovers when onboarding new riders.
• Rider & guarantor verification: Run KYC end-to-end: ID checks, guarantor visits, reference calls. No bike leaves the facility without your sign-off.
• Swap station monitoring: Regular physical visits to our partner swap stations (Lekki, Ikoyi, and expansion sites). Check battery inventory, station condition, and partner relationships. Escalate issues same-day.
• Data & record keeping: Maintain accurate daily records: swap counts, payment logs, bike condition, incident reports. Deliver a weekly operations summary to the CEO every Monday.
• Hire-purchase collections: Track daily rider payments, follow up on any missed payment within 24 hours, and maintain the collection ledger. Our current active rider has a 100% payment record — your job is to protect and extend that standard.

Requirements:

• Minimum of 2 years in field operations, fleet management, asset finance collections, or logistics operations
• Background at a microfinance bank, asset-lease mobility company, ride-hailing/dispatch operations team, or logistics operator is a strong plus
• Comfortable riding a bike or willing to learn; you'll be moving across Lagos daily
• Solid Google Sheets/Excel skills: record-keeping is non-negotiable
• High-integrity operator: you handle verification and payment follow-up; we'll verify you the way you'll verify riders
• Firm but respectful communicator: Nigerian collections is a relationship skill, not enforcement
• Self-starter who works well without daily supervision

What Success Looks Like in 6 Months:

• 98%+ hire-purchase collection rate maintained across the rider base
• Zero bikes released without complete rider + guarantor verification
• All swap stations visited on schedule with issues logged and resolved
• Weekly operations report delivered every Monday, on time, every time

Benefits:

• Competitive salary within Lagos market range for the role
• Transport allowance (or an assigned Chariot bike as your work vehicle)
• Performance-linked monthly bonus tied to collection rate and operational discipline
• Direct access to and mentorship from the founder
• A ground-floor seat at a company building physical infrastructure across Nigeria
• Growth path into Operations Manager as the fleet scales

Location: Lagos, Nigeria