Engagement Expert
Job Summary
Phlenu is in search of a highly skilled Engagement Expert to join our team and help us continue our tradition of unparalleled [client/customer] satisfaction. We’re a company whose mission is to become Africa’s Global Marketplace. As an ideal candidate, Must have an outstanding sales/marketing experience, technical aptitude, ability to adapt fast.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 3 years
Job Description/Requirements
Sign up unicorn (recognizable) businesses to our merchant platform app “Phlenu Business”.
Help in the onboarding process, communicate & resolve issues/tickets of customers.
Oversee and develop strategic marketing campaigns.
Oversee some business deliverables(Engage influencers,transaction resolution e.t.c...)
Professional, agile and able to articulate information.
Plan new concepts to aid marketing & sales
Reducing churn rate by constantly communicating to customers.
Conducting and analysing data to define and understand audience and customer behaviour.`
Devising and presenting ideas and strategies to management to fuel growth
Must be ready to work outside regular office hours and be on hand for Saturday/Sunday weekly call meetings.
Be ready to assist and work in different roles when the need arises.
Have senior-level experience selling technology-based software and explaining the value to customers.
Develop a working relationship with prospective unicorn businesses.
Engage merchants/customers Face-to-face on the ground.
Ability to sell “Phlenu Products” app benefits to even the toughest of client(s).
Proficient with technology - Google docs, sheets, slides, jira, mobile apps or Microsoft Office tools (Word and Excel, Powerpoint).
Track marketing strategy results closely and create detailed reports with observation and other feedback.
Create and execute lead generation programs.
Ensure creative marketing materials undergo regular review and adhere to brand guidelines.
Adjust marketing deliverables as needed in response to the market.
Assist where required in internal deliverables
Must have a reliable mode of transportation to travel in and out of client engagement site(s) preferred but not required.
Incorporating feedback from customers and relating them to management.
Requirements
HND or Bachelor’s degree in Business,Marketing or other related fields.
At least 3-5 years' experience in a similar position.
Excellent written and verbal communication skills.
Demonstrable analytical thinking & business insight.
Outstanding poise in a fast-paced business environment.