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Customer Service Specialist

Job Summary

We are currently recruiting for a Customer Service Specialist

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

 Job Description:

  • Generate and develop a pipeline of new/existing sales leads and generate sales through telephone marketing of the company’s product/services
  • Initiate outbound calls daily which include Outbound sales, marketing
  • Work closely with digital marketers to close deals from leads generated online
  • Strengthen customer relationships while attracting new ones and provide prospects/customers with complete information on product and process via telephone and emails
  • Handle incoming calls and enquiries
  • Manage Site Inspection Scheduling, taking calls and organise site/property visit schedule
  • Email & SMS Marketing - Manage Email boxes and Lists, and conduct active email and SMS marketing
  • Conduct LinkedIn Marketing – LinkedIn in-mailing, pitching, and driving engagements and promotions on LinkedIn
  • Engage with Clients/prospects through online platforms including WhatsApp
  • Conduct administrative tasks including documentation, managing client data/database
  • Calls log management, maintaining a coherent filing System and maintaining up to date records of client interactions

·  Candidate Requirements

  • Experience in outbound customer service or telemarketing and converting leads to sales or similar role
  • Great Communicator - Persuasive and Convincing communication skills
  • Exceptional telephone manners and good time management skills
  • Ability to work under pressure, variable working hours and multi-tasking skills
  • Real Estate experience desired or good depth knowledge of the real estate industry and workings
  • Social media savvy
  • Proficiency in the use of Microsoft Excel, Word, PowerPoint & Outlook
  • Candidates must reside on the Island, around Ajah, Sangotedo, Awoyaya axis or nearby environs.
  • Candidates must have relevant certification, Diploma, OND, HND or a Degree.

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