Coordinator - Service Configuration and ITAM.Information Technology

Reports To: Manager - Service Performance Division: Information Technology Mission: Identify, capture, and manage all MTNN IS Configuration Items (CI) used in the delivery of business services while ensuring the goals of the Information Technology Asset Management (ITAM) process are achieved. Maintain a logical model containing the components of the IT infrastructure (CIs) and their associations. This is usually maintained in the Configuration Management Database (CMDB). The CMDB should be presentable through the Configuration Management System (CMS). Description: Oversee the entire lifecycle of IT assets and configurations within MTN Nigeria. Maintain an up-to-date record (database) of all components of the MTNN Information Technology Assets, a repository of information describing topology, services, and their relationships. Ensure the availability of technical information as regards MTNN Information Technology Assets to staff and management. Maintain MTNN IS asset and configuration information and conformity to best practice (ITSM). Communicate new configurations, follow-up, and update the impact of changes on configuration information. Develop a report on license compliance, including, but not limited to, management usage, availability, and expiry. Ensure that dependencies and interrelationships between configuration items are communicated and understood. Ensure the availability of license information for staff and management. Provide a graphical representation of the MTNN Information Technology Assets, to aid in the diagnosis of incidents and problems. Provide input to vendor and supplier negotiations and manage vendor procurement, supply, and delivery processes. Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB). Ensuring the pre-defined activities are aligned with the change management process. Ensuring the CMS provides accurate and up-to-date information. Ensuring regular snapshots and configuration baselines are taken and protected. Conduct regular audits to ensure the accuracy of asset records. Education: First degree in Computer Science, Engineering, or Applied Sciences or an IT equivalent degree Foundation Certificate: ITIL, IT Service Management Experience: 3–7 years’ experience in IT service support and delivery environments Experience in enterprise asset management Experience in the development, maintenance, and management of CMDB Experience of change, release, and configuration management processes and procedures Project management experience *Eligible Females and People with Disabilities are encouraged to apply. *MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.  *MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever. *For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com