Community Support Lead

Responsibilities:

• Define, execute and manage the strategy and roadmap for NEAR Community channels
• Be responsible for 24/7 coverage on Telegram, Discord, Forum & Reddit
• Develop escalation processes and moderation guidelines
• Evaluate and introduce tools that assist the team of moderators with their work
• Maintaining and improving engagement on community channels
• Set up ways to measure the right metrics for community channels
• Build a sense of community(SOCI) and facilitate the process of people helping each other.
• Constantly find new ways to refine and improve the community experience
• Relay feedback from the community to the NEAR Foundation
• Develop a roadmap with timelines for decentralized community support & moderation

Requirements:

• A proven track record in leading community-building or moderation teams
• Familiarity with platforms like Telegram/Discord/Discourse/Reddit and tools that can be used to manage them efficiently
• Strategic thinker who can build thoughtful, data and insight driven plans for community channels
• Produced reports on relevant moderation statistics, issues and outcomes
• Excellent writing and communication skills in English
• Strong understanding of Web3 terms and technology
• Great knowledge of online communities and cool under pressure
• Not required, but nice to have: ability to read and write in multiple languages