Collection Officer

Responsibilities:

• Coordinate efforts to collect debts with sales, accounting, and legal departments.
• Create plans and strategies for collecting debts.
• Adhering to financial laws on the regulation of debt collection.
• Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
• Search publicly available databases to track down people who default on debt, perform background checks, and issue loan documents.
• Prevent repeated payment negligence by working out practical debt payments.
• Negotiate settlements to receive payments on certain percentages of debt.
• Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.
• Deliver statements of delinquencies and satisfied debts to credit bureaus and remove outdated records when debts have been satisfied.
• Initiate repossession and other legal proceedings if debt recovery plans fail.
• Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.
• When necessary, escalate calls to managers.

Requirements:

• Minimum academic qualification of an HND in any related discipline 
• Minimum of 1 year of proven work experience
• Excellent interpersonal and people skills
• Proficiency in using collaboration and productivity tools

Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.