Reports To: Manager Customer Acquisition Division: Sales & Distribution Description Collect, analyze and interpret a wide variety of Channel data and develop weekly/monthly reports in preparation for business review meetings. Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives. Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made. Prepare monthly, quarterly and year to date (YTD) measurement reports. Provide functional support to Customer Acquisition Manager Evaluate performance measured against SIM registration channel objectives in the following areas: Trade Partner and Sub â Trade Partner Environments Walk-in-Centers Mobile LiteÂ Connect Stores and Connect Points Other Sim Registration Agents Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention/Churn trends and activity plans. Maintain Customer Acquisition Channel membersâ database (SIM Registration Point and End Users Details). Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received Analyze relevant best practices and provide recommendations to Customer Acquisition Manager. Education: First degree in Economics, Business Administration, Accounting or any related discipline Fluent in EnglishÂ Experience: 3-7 yearsâ work experience comprising: Experience working in a medium-sized organization: Project planning and reporting, sales/marketing or related function Experience using Data Mining Tools Telecoms experience would be an added advantage
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