Telemarketer
Easy apply
New
Job summary
The Telemarketer is responsible for generating leads, promoting the company's products or services, and engaging prospective customers through telephone calls and other communication channels. The role focuses on identifying potential customers, creating interest, scheduling appointments, and converting prospects into sales opportunities.
Min Qualification:
High School (S.S.C.E)
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Port Harcourt & Rivers State, Nigeria
Job descriptions & requirements
Responsibilities:
- Make outbound calls to prospective and existing customers to promote the company's products or services.
- Introduce the company, explain product or service benefits, and respond to customer inquiries.
- Generate, qualify, and maintain a consistent pipeline of potential leads.
- Follow up with prospects through phone calls, WhatsApp, email, or other approved channels.
- Schedule appointments, meetings, or product demonstrations for qualified prospects.
- Handle customer objections professionally and provide appropriate solutions.
- Maintain accurate records of calls, customer information, leads, and follow-up activities.
- Achieve assigned daily, weekly, and monthly call and sales targets.
- Convert qualified prospects into customers or sales opportunities.
- Maintain strong and professional relationships with prospects and existing customers.
- Gather customer feedback and communicate relevant information to the sales or management team.
- Prepare regular reports on calls made, leads generated, appointments booked, and conversions.
- Follow company scripts, policies, and customer communication standards.
- Maintain professionalism and confidentiality during all customer interactions.
Requirements:
- Minimum of an SSCE in Marketing, Business Administration, Communications, or a related field.
- Minimum of 1 year of experience in telemarketing, telesales, customer service, or sales is an advantage.
- Excellent verbal communication and active listening skills.
- Strong persuasion, negotiation, and objection-handling abilities.
- Confident and friendly telephone manner.
- Ability to meet call volume, lead generation, and sales targets.
- Good customer relationship management skills.
- Proficiency in Microsoft Office, CRM software, and communication platforms.
- Strong organizational and follow-up skills.
- Ability to remain professional and patient when handling difficult customers.
- Self-motivated, target-driven, and results-oriented.
- Ability to work independently and as part of a team.
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